REFUND & CANCELLATION POLICY

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Order Cancellations

Instant 100% refund for pre-dispatch cancellations.

  • Pre-Dispatch: 0% cancellation fee before shipping.
  • Post-Dispatch: Delivery refusal deducts actual courier charges.
  • Custom Builds: 5% fee applies after bench assembly starts.

7-Day DOA Replacement

Free reverse pickup for defective hardware.

  • 7-Day Window: Report DOA items within 7 days.
  • Doorstep Pickup: Insured pickup at zero cost to you.
  • 48-Hr Swap: Brand-new replacement unit dispatched fast.

Refund Timelines

Fast credited refunds to original payment source.

  • UPI (GPay/PhonePe): 24 – 48 Hours.
  • Credit/Debit Cards: 3 – 5 Business Days.
  • B2B Invoices: Official GST credit note generated.

HOW TO REQUEST A RETURN OR REPLACEMENT

STEP 01

Submit Claim

Contact our support team with your order invoice number and photos of the product.

STEP 02

Doorstep Pickup

Our courier partner picks up the item from your delivery address with transit insurance.

STEP 03

Bench Verification

Our Baner workshop engineers inspect and verify the reported technical defect.

STEP 04

Replacement / Refund

A brand-new replacement is shipped or a 100% refund is credited back to your account.

COVERED UNDER REFUND & REPLACEMENT

  • Factory Defective Hardware: DOA components reported within 7 days of delivery.
  • Wrong Item Received: Mismatched component or rig configuration delivered.
  • Unopened Retail Items: Factory-sealed box returned within 7 days of purchase.
  • Transit Damage: Physical shipping damage verified via continuous unboxing video.

NOT COVERED FOR RETURN

  • Physical & User Damage: Bent CPU motherboard socket pins or liquid spills.
  • Incomplete Packaging: Items returned without original retail box, manuals, or serial numbers.
  • Used Consumables: Opened thermal paste tubes, cut thermal pads, or custom liquid coolants.
  • Digital Software Keys: Activated OS licenses or digital game redemption codes.

Need Help With A Return Or Cancellation?

Our Pune workshop support team is available Mon – Sat (10:00 AM – 9:00 PM).

+91 800 543 9545 refunds@pckumar.in CHAT ON WHATSAPP